Distribution policy

1. Introduction

Coslife is committed to providing authentic products with clear origins, along with a flexible wholesale policy to help partners easily develop their business operations and expand their market reach.

2. Scope of Application

Applicable parties

• Distributors.
• Dealers.
• Official business partners of Coslife.

Product scope

Applicable to all product categories distributed by Coslife in wholesale form.

3. Pricing Policy

Pricing mechanism

• Wholesale prices are determined based on order quantity and value.
• Consideration of each partner’s cooperation history and sales volume.
• Price lists are provided separately upon direct contact with Coslife.
• Preferential prices will be stated specifically in the quotation or official contract.
• Prices may be adjusted in line with fluctuations in production costs, transportation
  and market conditions.

4. Ordering & Processing

Minimum value or quantity

Orders must meet the minimum requirements as stipulated by Coslife’s current regulations. Detailed information will be discussed during the consultation process.

Ordering methods

• Hotline
• Zalo
• KakaoTalk
• Email
• Dedicated sales representative

Transaction documentation

All transactions are confirmed through contracts, quotations, invoices, or confirmation documents provided by Coslife.

5. Delivery Policy

Delivery scope

Coslife supports delivery nationwide.

Order processing time

• Hanoi and Ho Chi Minh City: from 03 – 07 working days.
• Other provinces: specific time will be notified upon order confirmation.

Shipping costs

Shipping costs are detailed per order and borne by the partner as agreed.

6. Payment Policy

Payment method:

Partners pay 100% of the order value before delivery via bank transfer.

7. Returns & Complaints Policy

Eligible return cases

• Manufacturing defects.
• Products not matching the confirmed quotation or contract.
• Products damaged during transportation.

Return process

1. Notify the customer service department within 08 hours of receiving the goods.
2. Provide photos or videos documenting the product condition.
3. Coslife will receive and process within 03 working days.

Non-eligible return cases

• Products that have been used.
• Products damaged due to customer error.
• Damage from shipping carriers chosen by the customer.

Complaint resolution

All complaints related to products or services will be responded to within 24 working hours of receipt.

8. Invoices & Product Labels

VAT Invoice

All orders generated in Vietnam are issued with a complete VAT invoice in accordance with current legal regulations.

Product labels

Products circulating in Vietnam are affixed with supplementary labels in accordance with current regulations.

9. Wholesale Partner Benefits

Preferential policy

• Discounts based on order value.
• Discounts based on purchase quantity.
• Benefits for long-term partners.
• Support policy for customers who pay on time.

Promotional programs

• Volume discounts.
• Gifts with orders.
• Sales support programs by phase.

The latest promotional information will be updated via Email, Website, Zalo, and Coslife’s sales team.

10. Commitments from Coslife Vietnam

• Providing authentic, high-quality products.
• Transparent and clear product origins.
• Fast and secure transaction processes.
• Supporting partners throughout from ordering to after-sales.
• Building long-term and sustainable cooperative relationships.

11. Contact Information

12. General Terms

• Coslife reserves the right to adjust the wholesale policy when necessary.
• All changes will be notified in advance via Website, Fanpage, Zalo, or other official channels.
• Detailed terms will be specified in the cooperation contract.