Return & Exchange Policy
Please carefully inspect your products and compare them with your order immediately upon delivery. COSLIFE is committed to processing returns and exchanges transparently and promptly in the following cases.
Eligible Return & Exchange Cases
- Manufacturing defects: Please notify us within 48 hours of receiving your order.
- Incorrect or missing products compared to the confirmed order.
- Products damaged during shipping.
Return & Exchange Conditions
- The product must remain factory sealed, with the original outer packaging intact.
- The paper packaging must not be dented, torn, or damaged.
Return Process
- Contact our Customer Service Team via COSLIFE Vietnam Zalo Official Account or Hotline 096.306.0312.
- Provide your order information and describe the condition of the product requiring return or exchange.
- COSLIFE will confirm and guide you through the next steps as soon as possible.
Contact & Support
For the fastest assistance, please reach out to our Customer Service Team via the COSLIFE Vietnam Zalo Official Account or Hotline 096.306.0312.